FAQs

frequently asked questions

Are these paintings?!
Yes indeed! Everything is hand-painted and no computers are harmed in the making of your portrait. All of my work is painted with latex enamel house paint - the same paint that you'd use to paint your walls. 

How do I pay you?
I accept payments through Paypal or Etsy, and both methods accept credit and debit card payments. You don’t even need a Paypal account in order to use a credit or debit card through Paypal. How convenient! 

Massachusetts residents please note: 6.25% sales tax will be added to your purchase.

I live in a zoo. Will you paint all of my animals in one portrait?
I'm happy to include all of the members of your zoo in a painting. Additional pets are $100 per pet. 

I really love the landscape of the Serengeti. Can you paint it in the background of my pet's portrait?
Flat background colors and simple patterns are included at no charge (and I recommend them so that the details in your pet's portrait take center stage). However, I can add specific background scenes (ex: landscapes) for an additional $50.

I want to give the gift of a custom portrait to someone else. Do you offer gift certificates?
I do indeed! Gift certificates can be purchased in my Etsy shop. I offer both colorful printed gift certificate packages and digital gift certificates (for those last-minute gift givers). Gift certificates make wonderful and creative presents for birthday, weddings, anniversaries, holidays and engagements! Contact me if you have any questions or want to discuss options.

How will you ship my portrait?
I ship all paintings via USPS Priority Mail with insurance and signature confirmation included. This means that the USPS driver can only give the painting to you after checking your ID and taking your information. This policy provides an added level of protection for both the buyer and me due to the irreplaceable nature of custom work. If you feel that this extra precaution is unnecessary for your neighborhood, please let me know and we can discuss other options.

I’m pretty impatient so I’ll be sympathetic if you want your portrait faster; just let me know and I can provide you with express shipping quotes.

Will you ship to far-flung corners of the globe?
Sure thing! Just send me your international address and I’ll send you a quote. (Obligatory caveats: international shipping doesn’t include tracking or insurance, but if you want them, just let me know. The price of my products does not include any duties or VAT. I only charge you goods cost and shipping cost. if you are charged a VAT, you will need to pay it to your customs.)

Do you offer refunds?
Unfortunately, I cannot offer refunds on original custom work. However, I will work closely with you throughout the creation of your portrait, sending photographic updates and asking for your feedback at many points along the way. You will have many chances to suggest minor edits and I welcome your input along the way. 

If anything is damaged in shipping, please contact me. In most cases paintings can be repaired. In the event that the work is damaged beyond repair, you can return it for a full refund including the cost of shipping.

Oh, and by the way:
It probably goes without saying but while the final painting is all yours; the copyright is all mine. I may end up using images of the final paintings in promotional and commercial materials. My paintings are intended for personal use and shouldn't be used to generate profit without my express consent.